Frequently Asked Questions
Q: Where are you located?
A: We are located on the U.S. side and we run out of Youngstown.
Q: How long is the Trip?
A: Our tour is 50-60 minutes long.
Q: Do we see the Niagara Falls on this tour?
A: No, we do not see Niagara Falls on this particular tour.
Q: What does the tour consist of?
A: This is a fun, exciting experience that cannot be replicated. We take you through a class 3 rapid and also through a class 5 rapid called Devils Hole.
Q: Will you get wet on this tour?
A: It depends on where you sit, our tour offers accommodations for both wet and dry seating.
Q: Do you have changing room facilities?
A: Yes! We offer changing rooms for those brave souls who enjoy our wet deck seating.
Q: What do I wear for the tour?
A: We recommend that you bring a change of clothes if you choose to ride the Wet Deck.
Q: What are the height and age restrictions for this ride?
A: Height requirement for this tour is 40 inches and the age requirement is at least 4 years old.
Q: Do you need a passport to ride the boat?
A: No. Even though our boat does cross the invisible border into Canada, you do not need a passport to enjoy our Jet Boat Adventure.
Q: How early do I need to book my reservation?
A: We recommend that you book your reservation a couple of days in advance. Just to make sure we save a spot on our fantastic tour just for you and your guests.
Q: How early should we arrive for our tour?
A: We recommend that you show up at least 30 minutes prior to your tour time.
Q: If I need to cancel my booking how far ahead do I need to do so to receive a full refund?
A: To receive a full refund for cancellations guests must call Niagara Jet Adventures 24 hours prior to departure. Anything after 24 hours will not receive a refund. NJA will be happy to reschedule your trip for a later time or date.